For hosts
Become a hostRental offersRental pricingPreparing for a rentalUnderstanding paymentsCancellations and refunds
For adjusters
Find an accommodationUnderstanding listingsAccessible housingUnderstanding quotesRequesting a quote
For policyholders
Relocation processDuring your stayAfter your stayCosts, payments & cancellations
Support
Help centreContact & supportBlog
Company
About usStella PricingStella ResearchBrand guidelines
© 2026 Sinistar. All rights reserved.
Privacy policy•Terms and conditions•Site map

For hosts

Learn how to list and manage your property on the Sinistar platform.

Getting started as a host

Obtaining a rental

Managing your listings

Preparing for a rental

During a rental

Cancellations and refunds

How to become a Sinistar host

Here's how to get started as a host.

Understanding service fees

Here are the answers to the most frequently asked questions about service fees.

Your Relationship with Sinistar

Learn more about your legal relationship with Sinistar.

How Long Does a Rental with Sinistar Last?

Here’s what you can expect as a host.

Am I Protected Against Damage, Loss, or Theft?

Learn how the damage claim process works.

Understanding rental offers

Find out who receives them, what they are and how they work.

How to respond to rental offers

Here are the steps for accepting or declining a rental offer.

What happens if I ignore a rental offer?

Response time affects how many offers you get.

How to submit a bid for a rental

A quick guide to entering your price and submitting a bid on a rental offer.

How to set the price for your accommodation

Five steps to price for profit.

I have submitted a quote for a rental. When will I hear back?

Generally, the insurer makes a decision 1 to 2 business days after the offer ends.

Understanding your bid's status

Here's what each bid status actually means.

If I submit a bid for a rental, can I later back out?

Backing out is possible, but not risk-free.

My listing is approved, but I haven’t received any rental offers. Is this normal?

A few factors affect how often you get offers. Here's what they are.

Understanding reviews

Policyholders rate stays. Here's why it matters.

I can't find the address of my accommodation in the drop-down menu. What should I do?

Here's what to try if you can't find the address of your accommodation while creating a listing.

Can I promote my business in my listings?

How I can promote my business in my listings and what is not allowed.

What are the most important criteria for policyholders when selecting a quote?

Here's an overview of the most common deciding factors when it comes to choosing a temporary home.

Can I specify a minimum length of stay in my listings?

How to specify a minimum length of stay in my listings.

What is a furnished and equipped accommodation?

Guests should be able to move in on day one, bringing only their personal belongings.

Can I pause the offers if my accommodation is rented for a specific period of time?

We understand that you may not want to receive rental offers for an accommodation that is already rented. Thankfully, you have options to avoid receiving offers unnecessarily.

How to welcome guests

You'll typically only meet guests once, so make that first impression count.

Entry instructions

Explain to guests where to find your accommodation and how to access it.

Cleanliness of the accommodation

Here are tips to meet your guests' expectations when it comes to cleanliness.

How to prepare your accommodation for rental

Get your space guest-ready in three steps.

Understanding payments

Here are the answers to the most frequently asked questions about payments.

Extending stays

Here's how extensions work and what to expect as a host.

Can guests cancel their reservation?

Cancellations are rare, but guests can cancel with cause.

What happens if I need to cancel a rental?

Host cancellations carry consequences. Cancel with caution.

Help center
Hosts
All articles