What happens if I need to cancel a rental?

Cancelling a confirmed rental should be done only as an absolute last resort.

Policyholders count on hosts to honor their quotes once they submit them. Given the stressful situation they find themselves in, any last minute change of plans can cause them severe distress.

But if you absolutely must cancel a rental, here's what will happen.

Cancelling a rental will significantly lower your chances of receiving rental offers in the future. Depending on the situation, you might stop receiving them entirely.

If your cancellation causes prejudice to the policyholder, Sinistar, the insurer and/or the claims adjuster, you will be liable to pay damages as compensation. Sinistar will take steps to collect these sums from you.

Example

If Sinistar must incur additional costs to relocate a policyholder to another accommodation, you will need to reimburse Sinistar for these costs.

If you decide to lease your accommodation to someone else after submitting a quote for a rental, you may withdraw your quote from the offer. This option will be available only for a short time, because as soon as the policyholder signs their rental contract, the booking is confirmed. Backing out then will count as cancelling the rental.