Am I Protected Against Damage, Loss, or Theft?

Damage caused by guests is rare. However, if damage, loss, or theft does occur, you are not left on your own. The Damage Protection Program, included with all new rentals starting September 3, 2024, provides coverage of up to CAD $2,000 for eligible guest-related damages.

The Damage Protection Program is automatically included with eligible rentals. The program offers coverage for damages reported in accordance with its terms and conditions.

Please note that this program does not replace your responsibility to maintain appropriate home and liability insurance.

To begin the claims process, email resolution@sinistar.com and include:

• Photos clearly showing the damage

• A detailed description of the damage and/or loss

• A detailed estimate of repair and/or replacement costs

A Sinistar agent will review your claim and determine whether it qualifies under the Damage Protection Program.

A claim may be eligible if all of the following conditions are met:

• The claim is reasonable

• It is submitted within 7 days of the guest’s departure

• The damage exceeds normal wear and tear

While Sinistar supports hosts throughout the claims process, compensation cannot be guaranteed. Sinistar acts as an intermediary, and payment depends on the outcome of the claim under the program’s terms.

Because claims involve some risk, we strongly encourage all hosts to maintain appropriate home insurance, particularly coverage for damage caused by occupants.

Understanding service fees