What should I do if the accommodation is not clean when I arrive?

At Sinistar, we expect all hosts to provide clean and well-prepared accommodations. If you arrive and the space isn’t up to standard, here’s what you should do:

If the accommodation isn’t clean, start by calling your host. Often, it’s a simple oversight, and they can promptly address the issue.

If the problem is serious or the host is uncooperative:

1. Take photos of the issue for documentation.

2. Contact your Sinistar agent immediately.

Your agent will work to resolve the situation. If necessary, you may be offered an alternative accommodation.