Reporting a problem

Last updated on Oct 13, 2026

We strive to provide you with the best possible experience on our platform. We respond promptly to requests and take all complaints seriously.

Reporting Issues

Platform issues: If you encounter any problems with the platform itself, email us at info@sinistar.com. Including screenshots in your message helps us identify and resolve the issue more efficiently.
Booking or host issues: If the problem relates to the booking process or your host, reach out directly to your Sinistar agent.
Accommodation issues: For problems with your temporary lodging, contact your host immediately. Providing photos or videos can help illustrate the issue. If your host is unable or unwilling to resolve it, contact your Sinistar agent for assistance.

All complaints are thoroughly investigated by our agents to gather the facts. When needed, we can assist you in finding an alternative accommodation.

Hosts who violate our rules face penalties, which can range from a warning to removal from the platform.

The step-by-step guide to relocation with Sinistar.

Learn more about insurance requirements.

We review every listing and verify every host before you book.

Here's how to find your agent's contact information.

Here's how to change your contact information or housing search criteria.